Refund policy

At our store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy below for details.

Returns

• You may return items within 30 days of receiving your order.
• Items must be unused, in their original packaging, and in resellable condition.
• To initiate a return, please contact us at support@homehavenest.com with your order number and reason for the return.
• Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

• Once we receive your return, we will inspect the item and notify you of approval or rejection.
• Approved refunds will be processed within 5-7 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges & Damaged Items

• If you receive a defective or damaged product, please contact us within 7 days of delivery for a replacement.
• We may request photos of the damage for verification.

For any questions, feel free to reach out to us at support@homehavenest.com